Companies or institutions that keep personal information about you have an obligation to safeguard it.
Still, from time to time, the personal information they hold may be accidentally disclosed or
deliberately stolen. If your information falls into the wrong hands, it may be misused to commit fraud
against you.
If you get a notice that your personal information may have been compromised, taking certain steps
quickly can minimize the potential for the theft of your identity.
If the stolen information includes your financial accounts, close compromised credit card accounts
immediately. Consult with your financial institution about whether to close bank or brokerage accounts
immediately or first change your passwords and have the institution monitor for possible fraud. Place
passwords on any new accounts that you open. Avoid using your mother's maiden name, your birth date,
the last four digits of your Social Security number (SSN) or your phone number, or a series of
consecutive numbers.
If the stolen information includes your Social Security number, call the toll-free fraud number of any
one of the three nationwide consumer reporting companies and place an initial fraud alert on your
credit reports. This alert can help stop someone from opening new credit accounts in your name.
Equifax: 1-800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
Experian: 1-888-EXPERIAN (397-3742); www.experian.com; P.O. Box 2002, Allen, TX 75013
TransUnion: 1-800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790,
Fullerton, CA 92834-6790
An initial fraud alert stays on your credit report for 90 days. When you
place this alert on your credit report with one nationwide consumer reporting company, you'll get
information about ordering one free credit report from each of the companies. It's prudent to wait
about a month after your information was stolen before you order your report. That's because
suspicious activity may not show up right away. Once you get your reports, review them for suspicious
activity, like inquiries from companies you didn't contact, accounts you didn't open, and debts on
your accounts that you can't explain. Check that information - like your SSN, address(es), name or
initials, and employers - is correct.
If the stolen information includes your driver's license or other government-issued
identification, contact the agencies that issued the documents and follow their procedures to
cancel a document and get a replacement. Ask the agency to "flag" your file to keep anyone else from
getting a license or another identification document in your name.
Once you've taken these precautions, watch for signs that your information is being misused. For
example, you may not get certain bills or other mail on time. Follow up with creditors if your bills
don't arrive on time. A missing bill could mean an identity thief has taken over your account and
changed your billing address to cover his tracks. Other signs include:
- receiving credit cards that you didn't apply for;
- being denied credit, or being offered less favorable credit terms, like a high interest rate, for
no apparent reason; and
- getting calls or letters from debt collectors or businesses about merchandise or services you
didn't buy.
Continue to read your financial account statements promptly and carefully, and to monitor your credit
reports every few months in the first year of the theft, and once a year thereafter. For more
information on getting your credit reports free once a year or buying additional reports, read Your
Access to Free Credit Reports at www.ftc.gov/bcp/conline/pubs/credit/freereports.htm.
If your information has been misused, file a report about your identity theft with the police, and
file a complaint with the Federal Trade Commission at www.consumer.gov/idtheft. Read Take Charge:
Fighting Back Against Identity Theft for detailed information on other steps to take in the wake of
identity theft.
The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the
marketplace and to provide information to help consumers spot, stop, and avoid them. To file a
complaint or to get free information on consumer issues, visit
www.ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters Internet, telemarketing,
identity theft, and other fraud-related complaints into Consumer Sentinel, a secure, online database
available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.
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