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Consumer Protection enforces consumer protection laws through investigation and mediation. The
Agency refers unresolved mediation cases to the Consumer Protection Board and presents criminal
cases to the State Attorney or the U.S. Attorney General for prosecution. It also develops and
conducts consumer education programs and serves as a clearinghouse for consumer complaints.
Information regarding the following consumer matters is available from the agency: automobile
purchases and repair, contracts and purchases, landlord-tenant relations, warranties,
appliances, mail orders, and telemarketing and internet fraud.
Professional Responsibility conducts
investigations into allegations of employee misconduct that is unethical, criminal or
discriminatory in nature. This includes alleged violations of Hillsborough County's Statement of
Ethics, Hillsborough County's policies prohibiting discrimination and harassment, Section 112.3187
of the Florida State Statutes, as well serving as an investigative liaison with other local,
state and federal agencies. It is also a resource for Hillsborough County employees and managers
in providing training and information to assist in those areas and in assessing the scope and
nature of complaints.
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